How To Delete JazzCash Account?

JazzCash, a leading mobile financial service in Pakistan, provides a seamless way for users to perform transactions, pay bills, and transfer money. However, like any other digital service, sometimes users may feel the need to remove their accounts for personal or security reasons. This guide provides an easy-to-follow process on how to delete your JazzCash account effectively and efficiently.

Importance of Deleting Your JazzCash Account

Deleting your JazzCash account is a crucial step if you no longer plan to use their services. It ensures that your personal information, transaction history, and financial data are completely removed from their system, safeguarding your privacy and preventing potential misuse. Also, it helps avoid unnecessary confusion or complications with multiple active accounts.

Delete Your JazzCash Account

This guide will walk you through seven comprehensive steps to delete your JazzCash account. These include finding the account delete code, removing your account from CNIC, deleting your account online and from the app, changing your account number, updating your CNIC on the JazzCash account, and understanding the limitations of having multiple JazzCash accounts on one CNIC.

Step 1: Find the JazzCash Account Delete Code

The first step in deleting your JazzCash account involves finding the account delete code. This is a unique code that is required to initiate the deletion process.

Understand the Process

The JazzCash account delete code is a part of their secure system to ensure that only the account holder can initiate the deletion process. It’s a form of two-factor authentication, providing an extra layer of security for your account.

Locate the Code

You can find the JazzCash account delete code by logging into your account either online or through the app. Go to the settings section and click on ‘Account Deletion’. You will then be prompted to enter your password, after which you will receive the delete code via SMS or email.

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Step 2: Remove Your JazzCash Account from CNIC

After obtaining the delete code, the next step is to remove your JazzCash account from your CNIC (Computerized National Identity Card). This step ensures that your account is dissociated from your national identity, further protecting your privacy.

Instructions for Removing Your Account

To remove your JazzCash account from your CNIC, you need to contact the JazzCash helpline. Provide them with your CNIC number and the account delete code. After verifying your identity, they will initiate the process of removing your account from your CNIC.

Verification Process

The verification process usually involves confirming your personal details such as full name, date of birth, and mother’s maiden name. This is to ensure that the request is genuine and is being made by the actual account holder. Once the verification is successful, your account will be disassociated from your CNIC.

Step 3: Delete Your JazzCash Account Online

Once your account has been removed from your CNIC, the next step is to delete your JazzCash account online. This process permanently removes your account and all related data from JazzCash servers.

Access the Delete Option

To delete your JazzCash account online, log in to your account on the JazzCash website. Navigate to the ‘Settings’ section and then click on ‘Account Deletion’. You will be asked to enter your delete code for verification.

Confirm Your Decision

After entering the delete code, a prompt will appear asking you to confirm your decision. Remember, deleting your JazzCash account is a permanent action and cannot be undone. Therefore, make sure that you want to proceed with this action before confirming.

Step 4: Delete Your JazzCash Account from the App

If you primarily use the JazzCash app, you can also delete your account directly from there. The process is similar to deleting your account online.

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Go to the Account Settings

To start the process, open the JazzCash app and login to your account. Go to the ‘Settings’ menu and find the ‘Account Deletion’ option.

Initiate the Deletion Process

Click on ‘Account Deletion’ and enter your delete code when prompted. Confirm your decision to delete your account. The app will then remove your account and all associated data from its system.

Step 5: Change Your JazzCash Account Number

If you wish to continue using JazzCash services with a new account number, you will need to change your JazzCash account number after deleting your old account. This process ensures that your new account is completely separate from your old one.

Importance of Changing Your Number

Changing your JazzCash account number is crucial if you decide to use their services again. It helps prevent any possible confusion or glitches caused by the re-use of old account numbers. Additionally, it provides you with a fresh start, without any previous transaction history.

Change Your Account Number

To change your JazzCash account number, you will need to create a new account. Download the JazzCash app or visit their website and click on ‘Create New Account’. Follow the prompts to enter your new mobile number and complete the registration process. Remember, you will need a new CNIC number for this step.

Step 6: Update Your CNIC on JazzCash Account

If you have changed your CNIC or made some updates to it, you may need to update your CNIC information on your JazzCash account as well.

Why You May Need to Update Your CNIC

Keeping your CNIC updated on your JazzCash account ensures that your account remains active and functional. JazzCash requires valid CNIC information to verify the identity ofits users and comply with regulatory requirements.

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Change Your CNIC

To update your CNIC on your JazzCash account, you will need to contact the JazzCash helpline. Provide them with your new CNIC number and any additional required information for verification purposes. Once your identity is verified, they will update your CNIC information on your JazzCash account.

Step 7: Can You Have Two JazzCash Accounts on One CNIC?

One common question that arises is whether it’s possible to have two JazzCash accounts linked to a single CNIC. Unfortunately, JazzCash does not allow multiple accounts on one CNIC.

Understand the Limitations

JazzCash has this policy in place to ensure the security and integrity of its services. By restricting one account per CNIC, they can better track and monitor transactions, as well as prevent potential fraudulent activities.

Explore Alternatives

If you require multiple accounts for different purposes or business needs, consider exploring alternative services that allow multiple accounts on one CNIC. There are other digital payment platforms available in Pakistan that offer such flexibility.


Deleting your JazzCash account requires a series of steps to ensure the complete removal of your personal and financial information from their system. By following this step-by-step guide, you can confidently delete your JazzCash account while safeguarding your privacy and security.

Remember to obtain the account delete code, remove your account from your CNIC, delete your account online and from the app, change your account number if needed, and keep your CNIC information updated. While JazzCash does not allow multiple accounts on one CNIC, there are other digital payment services available in Pakistan that may meet your needs.

Kazim Ali

Our resident Kazim Ali, deciphers the latest industry trends and innovations, delivering expert insights in easy-to-digest articles.

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