FoodPanda is one of the leading food delivery platforms globally, with a presence in several countries. But what happens when you need to cancel an order? This guide will take you through the process of cancelling your order on FoodPanda without incurring any costs. Whether you’re using the platform online or on your iPhone, or even if you’re based in Pakistan, we’ve got you covered.
How to Cancel Your FoodPanda Order for Free Online
Steps to Cancel an Order on the Website
Canceling an order on FoodPanda’s website is straightforward. Here’s how you do it:
- Navigate to the Help Centre on the FoodPanda platform.
- Select the order you wish to cancel.
- Choose the reason for cancellation from the provided list.
- Confirm your cancellation.
Please note that you can only cancel your order if the vendor has not yet accepted it. If the vendor has already accepted your order, no refunds will be issued, and you forfeit the delivery of your cancelled order.
What Happens After You Cancel an Order?
If you successfully cancel your order before the vendor accepts it, you are entitled to a full refund. This refund is processed as soon as reasonably practicable, often instantaneously. It may, however, take up to 30 days for overseas banks. Once refunded, the amount appears in your Refund Balance Account and can be redeemed immediately on your next order.
Canceling Your FoodPanda Order on iPhone
If you’re using the FoodPanda app on your iPhone, the process to cancel an order is similar to doing it on the website. You need to access the Help Centre on the app, select the order you wish to cancel, specify the reason for cancellation, and then confirm your cancellation. Remember, this process applies only if the vendor has not yet accepted your order.
Important Points to Remember When Cancelling on iPhone
When cancelling an order on your iPhone, keep in mind that refund times may vary depending on the payment method used. For orders paid with credit or debit cards, the refund is typically processed within five to seven business days. However, if you paid using an overseas bank, it might take up to 30 days for the refund to be reflected in your account.
Procedure for Cancelling Your FoodPanda Order in Pakistan
Differences in the Cancellation Process in Different Regions
Although FoodPanda operates in several countries, the cancellation process remains consistent across all regions. Therefore, if you’re a FoodPanda user in Pakistan, you can follow the same steps mentioned above to cancel your order. However, keep in mind that the refund times may vary depending on local banking regulations and processes.
The Consequences of Cancellation in Pakistan
If you decide to cancel your order after it has been accepted by the vendor, understand that no refunds will be issued, and you forfeit the delivery of your cancelled order. Moreover, cash-on-delivery may be removed from your list of available payment methods for future orders. This policy is not exclusive to Pakistan but applies to all regions where FoodPanda operates.
Explore the FoodPanda Cancel Order Penalty
When Penalties Apply
FoodPanda does not impose a cancellation penalty as long as the vendor has not yet accepted your order. However, if you cancel an order after it’s been accepted by the vendor, you will not receive any refunds, and you will forfeit the delivery of your cancelled order. This is not a penalty per se, but it’s a consequence of cancelling an order late in the process.
How to Avoid Cancellation Penalties
To avoid such consequences, it’s advisable to cancel your order as soon as you change your mind. Remember, once the vendor has accepted your order, cancellation will result in a forfeit of the order’s delivery and no refunds.
How to Cancel a Scheduled Order in FoodPanda
Steps for Cancelling a Future Order
If you have placed an order for future delivery and wish to cancel it, you can do so by following these steps:
- Navigate to the ‘My Orders’ section on the FoodPanda platform.
- Select the scheduled order you wish to cancel.
- Click on ‘Cancel Order’ and confirm your cancellation.
As with immediate orders, you can only cancel a scheduled order if the vendor has not yet started preparing it.
Factors to Consider When Cancelling a Scheduled Order
When cancelling a future order, consider the timing. The closer it is to the delivery time, the less likely you will be able to cancel it without consequences. If the vendor has already started preparing your order, you may not be able to cancel it. Therefore, it’s best to cancel as early as possible.
Reach Out to FoodPanda’s Helpline
How to Contact the Helpline
If you’re having trouble cancelling an order or have questions about the process, you can reach out to FoodPanda’s helpline. You can contact theircustomer support via email or use the in-app chat feature available on the platform. Their team is always ready to assist you with any issues or concerns.
Common Questions and Answers for the FoodPanda Helpline
Here are some common queries that FoodPanda’s helpline can help you with:
- Can I cancel an order after it has been accepted by the vendor? No, once your order has been accepted by the vendor, you cannot cancel it.
- How long will my refund take? The refund process may take between five and seven business days, but it can take up to 30 days for overseas banks.
- What happens if I cancel a cash-on-delivery order? If you cancel a cash-on-delivery order after the vendor has accepted it, you forfeit the delivery of your cancelled order, and cash-on-delivery may be removed from your list of available payment methods for future orders.
Removing an Order from Your FoodPanda Cart
Steps to Remove an Order from the Cart
If you have added items to your FoodPanda cart but decide not to proceed with the order, you can simply remove them from the cart. Here’s how:
- Open the FoodPanda app or website and go to your cart.
- Select the item that you wish to remove.
- Click on the ‘remove’ button next to the item.
- Confirm your action to remove the item from the cart.
Why You Might Want to Remove an Order from the Cart
There could be several reasons why you might want to remove an item from your cart. Perhaps you added something by mistake, or you changed your mind about a particular dish. Or maybe you’re trying to stay within a budget and need to remove some items. Whatever the reason, know that you can easily edit your cart before confirming your order.
To summarize, cancelling an order on FoodPanda is relatively straightforward. The key is to cancel your order before it’s accepted by the vendor. Whether you’re ordering via the website, the iPhone app, or in Pakistan, the cancellation process remains the same. However, if you cancel an order after it has been accepted by the vendor, there will be consequences like forfeiting the delivery and no refunds.
FoodPanda offers a convenient way for food lovers to order their favorite meals from a wide range of vendors. However, situations may arise where you need to cancel an order. By following the steps outlined in this guide, you can do so without incurring any additional costs. Remember to cancel as early as possible to avoid any penalties. And if you have any questions or run into any problems, don’t hesitate to reach out to FoodPanda’s helpline for assistance.