How to Add a New Camera in Milestone Software

Milestone XProtect is a leading VMS that takes advantage of the latest innovations in IP surveillance technology. It allows users to view, record, and manage the footage from multiple cameras, all from a central location. This software supports a wide range of cameras from different manufacturers, including Hikvision, one of the most popular brands in the surveillance industry.

By integrating a camera into Milestone Software, you can access advanced features like motion detection, alarm management, and video analytics. These features are crucial in providing comprehensive security coverage and ensuring quick responses to security incidents.

Add a New Camera to Milestone Software

Adding a new camera to the Milestone Software allows for expanded coverage of your surveillance area. This is particularly important in large-scale operations where blind spots can compromise security. By using multiple cameras, you can cover more ground and ensure no corner is left unmonitored.

Furthermore, integrating new cameras into your Milestone Software ensures that all your surveillance data is centralized. This makes monitoring and managing your security operations easier and more efficient.

Step 1: Access Milestone XProtect Management Client

Open the Management Client

To add a new camera to the Milestone Software, you need to start by accessing the Milestone XProtect Management Client. This is the administrative console that allows you to manage all aspects of your Milestone system.

To open the Management Client, click on the “Start” button on your Windows taskbar and type “Milestone XProtect Management Client” in the search bar. Click on the application icon when it appears.

Navigating to the View Group

Once inside the Management Client, you’ll see a navigation pane on the left side of the screen. This navigation pane contains several options for configuring and managing your Milestone system.

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To add a new camera, you’ll need to navigate to the “View Groups” section. To do this, expand the “Setup” option in the navigation pane and click on “View Groups”. This will take you to the screen where you can add, remove, or modify the cameras in your view group.

Step 2: Adding a New Camera to the View Group

Select the “Add Camera” Option

In the “View Groups” section, you’ll see a list of your current view groups. Each view group represents a different set of cameras that you’ve grouped together for easy viewing. To add a new camera, select the view group where you want to add the camera and click on the “Add Camera” button.

A new window will open, showing a list of all the cameras that are currently connected to your Milestone system. If the camera you want to add is already connected to your network, it should appear in this list. Select the camera and click “OK” to add it to the view group.

Configure Camera Settings

Upon adding the camera, you will be directed to the camera settings page. Here, you can configure various settings such as the camera’s name, recording settings, and motion detection settings. It’s important to note that different cameras may have different configuration options, so make sure to refer to your camera’s manual for specific instructions.

Ensure Compatibility with Milestone Software

While Milestone Software supports a vast array of cameras, it’s still essential to ensure that your camera is compatible with the software. The best way to do this is to consult the Milestone website’s compatibility list. This list provides information about the cameras that are tested and approved for use with Milestone Software.

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If your camera is not on this list, it doesn’t necessarily mean it won’t work. However, it may require additional configuration or may not support all features. If you’re unsure, consider reaching out to Milestone’s customer support for assistance.

Step 3: Verifying Camera Integration

Check for Red X and No Video Display

Once you’ve added the camera and configured its settings, it’s time to check if the camera integration was successful. In the Management Client, navigate to the “Live” tab and select the view group where you added the camera. The video feed from the camera should be displayed in this section.

If there’s a red X over the camera feed or the video isn’t displaying, it may indicate an issue with the camera integration. This could be due to incorrect configuration settings, network issues, or compatibility problems.

Troubleshoot Camera Issues

If you’re experiencing issues with the camera integration, there are several troubleshooting steps you can take. First, double-check the camera’s configuration settings in the Management Client to ensure they are correct. If the settings are correct, try rebooting the camera and checking its network connection.

If these steps don’t resolve the issue, it’s recommended to contact Milestone’s technical support for further assistance. They can help diagnose the problem and provide solutions to ensure your camera is properly integrated with the software.

Adjust Milestone Camera Settings

If your camera is working but you’re not happy with the video quality or other aspects of the camera’s performance, you can adjust the camera settings in the Milestone Management Client. This includes settings like brightness, contrast, frame rate, and resolution.

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Remember that adjusting these settings may impact the camera’s performance and storage requirements, so it’s important to find a balance that meets your surveillance needs while ensuring efficient operation of your system.


Adding a new camera to your Milestone Software is a straightforward process that can significantly enhance your surveillance capabilities. It allows for expanded coverage, centralized data management, and access to advanced features that can improve security responses.

However, it’s essential to ensure that the camera is compatible with Milestone Software and properly configured to leverage its full potential. Always double-check configurations, consult the compatibility list, and don’t hesitate to reach out to Milestone’s customer support if you encounter any issues.

Kazim Ali

Our resident Kazim Ali, deciphers the latest industry trends and innovations, delivering expert insights in easy-to-digest articles.

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